Frequently asked questions

What is Lumara Global ?

Lumara Global is a UK-based wholesale distributor specialising in compliant, reliable supply of Health, Home & Personal Care products to independent retailers. We connect trusted brands with retailers through professional, transparent partnerships.

How do I open a trade account?

To open a trade account, please contact us at info@lumaraglobal.co.uk. Our team will guide you through the simple onboarding process.

What is your return policy?

We accept returns only for damaged or defective products, or if items were shipped incorrectly. All returns must be authorised within 14 days of delivery and items returned in their original, unopened packaging to maintain brand integrity. Returns on perishable or personal care products are not accepted.

How is shipping calculated?

Shipping costs depend on order size and volume. Orders over £1000 (ex VAT) qualify for free delivery within the UK.

How can I contact Lumara Global?

You can reach us by phone at +44 7453192983 or via email at info@lumaraglobal.co.uk. For order enquiries or stock lists, please email us with “Order” in the subject line for a prompt response.